Privacy Policy

The contract between us.
The contract will consist of an agreed itinerary and your acknowledgement of acceptance of these booking conditions. The contract between us becomes binding at the point at which you issue instructions to us to go ahead with making reservations for the agreed itinerary and pay the deposit according to the terms in the payment. By entering this site you accept these terms and conditions. The terms and conditions are subject to change at any time and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use this site after a change has been made is your acceptance of those changes.


Liability.
Halong Phoenix Cruiser (HPC) acts only in the capacity of agent for its travelers in making arrangements for transportation, hotels and other services that are incidental to the travel that is being purchased. As agent for the travelers Halong Phoenix Cruiser does not assume any liability whatever for any injury, damage, death loss, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.

HPC accepts no responsibility for any damage or delay due to machinery breakdown, quarantine, weather or causes beyond its control.

HPC accepts no responsibility for any omission, delay, retouring, additional expenses or other events resulting from improper health certificates or necessary documents to enter or depart a country or acts
of any government authority.

HPC operates on a tailor made basis you can request alterations to any aspect of your holiday without surcharges. We will advise you of the cost or saving resulting from proposed alterations and if it is
acceptable to you, incorporate it into the price.


Acceptance of booking.
HPC reserves the right to decline your booking without explanation if we have cause to believe that you might pose athreat to public safety or security in Vietnam

HPC reserves the right to adjust the itinerary or to substitute hotels or to cancel a tour prior to departure without prior notice for refund or will not take responsibility for any loss due to group dynamics, weather governmental or police action, enjoyment, traffic jam or other conditions dictate. Should HPC cancel a tour as a result of any of these reasons a refund will be made to the customer for all services that are not delivered.

HPC  requires you to take out travel insurance and any other necessary insurances adequate to meet your needs and will assume that you will have done so before your arrival in Vietnam.


Deposit & Payment.
A minimum deposit of 30% of the full amount (plus a bank commission fee if paying by credit card) is required to confirm your reservations. Travel documents will be compiled after the deposit has been received and are sent via email and should be printed out by participants and retained as a receipt

The deposit should be made by credit card or bank transfer with following details:
Beneficiary Bank:
Bank name: Vietcombank– Operation Centre
Bank address: 31 – 33 Ngo Quyen, Hoan Kiem, Hanoi, Vietnam.
Swift code: BFTVVNVX001
Account name: South Pacific Travel Joint Stock Company
Account number 0011372549384


Beneficiary Customer
Details of payment: Advance payment for the………………..Tour for Mrs/Mr/Ms……………….
We can accept either in cash or online credit cards. Please note that all online credit card transactions in Vietnam are subject to a 4 % surcharge. In case your card has run through our card reader terminal in Vietnam 3% surcharge will be applied (4% with AMEX & JCB).

Full and final payment of the tour price must be made before 15 days departure of the tour. In the event of the full payment not reaching our account by the due date we reserve the right to cancel all bookings and the contract between us.


Cancellation.
Cancellation by customers
All cancellations must be received in writing, sent to us via fax or email.
Greater from 30 to 16 days prior to departure 30 % of full amount plus any bank fees that result from us
here and any charge occurs to us from our service providers.
Greater 15 days prior to departure you will loose your full amount
There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations. For no show you will lose your money

Cancellation by us
In the unlikely event that such circumstances should arise we will contact you immediately and offer you the choice of an alternative of equivalent quality or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.

We reserve the right to cancel the contract between us for any reasons to your payment of the full price of the holiday.

Children Policy
Baby Cot is free of charge and according to availability.

Children under 4 years will be free of charge (Maximum is 1 child)

Children from 4 to under 9 years old (Maximum is 1 child)
Sharing bed with parents will be charged 50% the adult tour price
Sharing room with adult will be charged 70% the adult tour price

From 9 and above will be charged as adult